Many service managers know their technicians need training, but they are not always sure which technician needs what training. Sending a technician to a class they do not need is inefficient and often frustrating for the technician. On the other hand, assigning technicians to work in areas they do not fully understand can be even more costly, leading to wasted time, callbacks, poor customer experiences, and lost revenue.
To solve this problem, Huff has developed a 100-question Technician Assessment designed specifically for residential and light commercial HVAC professionals.
The assessment is organized by discipline, including general installation, refrigerant circuit, heat pump service, gas furnace, airflow, electrical, plus five open-response questions that can be customized for specific brands or any other areas important to your department. Once the assessment is completed, a detailed report is generated showing each technician’s score by discipline, along with clear recommendations for the training they should attend. This allows managers to target training where it is actually needed, improving technician performance while reducing wasted time and expense.
Contact us to learn how we can help assess your team and provide custom training solutions for your installation and service departments.
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